Privacy Policy

Who we are

South Coast Garden Buildings (“we”, “us”, “our”) provides design and build services for garden buildings, such as garden rooms, offices, studios, gyms, saunas, and outdoor living spaces.

What we collect

We may collect the following information:

• Contact details (name, phone number, email address).
• Address / site details (installation address, access notes, postcode).
• Enquiry details (what you’re asking for, preferences, timescales).
• Messages you send us (emails, web form messages, SMS, WhatsApp where used).
• Photos / videos you share with us (for quoting or planning).
• Website usage data (pages viewed, device info, approximate location, IP address), via cookies/analytics where enabled.

How we use your data

We use your personal information to:

• Respond to enquiries and provide quotes.
• Arrange site visits, surveys, and installations.
• Manage projects, orders, and aftercare.
• Send important messages about your enquiry or project (for example, scheduling).
• Improve our website and marketing performance (only where cookies/analytics are enabled).

Lawful basis

Under UK GDPR, we rely on one or more of these lawful bases:

• Contract — where we need your data to provide a quote, carry out work, or deliver services.
• Legitimate interests — to run our business, respond to enquiries, keep records, and improve services.
• Legal obligation — for example, keeping invoice/tax records where required.
• Consent — for optional marketing emails/SMS and non-essential cookies (where used).

Sharing your data

We may share your information only where needed, for example:

• Suppliers/subcontractors involved in your project (only the details they need).
• Professional services (accountant, insurer) where necessary.
• IT/website providers (hosting, email, forms, analytics) to operate our services.

We do not sell your personal data.

International transfers

Some service providers may store or process data outside the UK. Where this happens, we take steps to ensure appropriate safeguards are in place (for example, contractual protections).

How long we keep data

We keep personal data only for as long as needed for the purposes above. Typical retention includes:

• Enquiries: kept for a reasonable period to manage follow-ups and records.
• Projects and invoices: kept for accounting/tax and warranty/aftercare purposes.
• Marketing: kept until you unsubscribe or ask us to stop.

Your rights

Under UK GDPR you have rights including:

• Access — request a copy of your personal data.
• Rectification — correct inaccurate or incomplete data.
• Erasure — ask us to delete your data in certain cases.
• Restriction — limit how we use your data in certain cases.
• Objection — object to processing based on legitimate interests or direct marketing.
• Data portability — request transfer of data you provided to us (where applicable).

To exercise any of these rights, contact us using the details below.

Complaints

If you’re unhappy with how we handle your data, you can complain to the UK Information Commissioner’s Office (ICO).

Cookies

Our website may use cookies and similar technologies to help it work properly and to understand how it’s used. Where required, we’ll ask for your consent for non-essential cookies.

You can also control cookies through your browser settings.

Keeping data secure

We use reasonable technical and organizational measures to protect personal information, including access controls and secure systems. No method of transmission or storage is completely secure, but we take security seriously.

Contact us

If you have questions about this policy or how we use your data:

• Phone: 02381 550349
• Email: info@southcoastgardenbuildings.co.uk

This Privacy Policy may be updated from time to time. Please check this page for the latest version.